TERMS & CONDITIONS
Validity of contract
By making a purchase from KOMUDESIGNS Kommanditbolag, the following agreement between the customer (you) with a minimum age of 18 years and the retailer (KOMUDESIGNS Kommanditbolag) is legally binding until further notice. For other types of agreements, please contact me before completing your purchase. As soon as you send an inquiry, you will receive an automated, generic confirmation email to the email address stated in the form. It is your responsibility to provide a functioning address. You will receive an accurate quote within seven (7) days, based on the information you have included when placing the inquiry. This inquiry is not a valid purchase. If you wish to go ahead and order, fill in the order form included with the quote. You will then get an order confirmation detailing your purchase – including measurements, fabrics/materials, price, shipping, et al. It is your responsibility to check the order confirmation thoroughly for possible errors. It is important that you contact me immediately in case you wish to change or correct any details in your order.
Once the materials have been ordered (by me), no further changes can be applied. As soon as the order has been shipped, a confirmation email containing possible tracking links is sent to you. Upon the receipt of the goods through the customer, the contract is regarded as concluded.
During the order process, you will be informed about the estimated delivery time for your order. The delivery time cannot be guaranteed, as it is only a calculated estimate. KOMUDESIGNS Kommanditbolag cannot be held responsible for losses, inconveniences, costs or other damages resulting from late deliveries. Shipping charges are calculated per customer and listen in the price quote.
You will be charged 300 SEK for packages that are not accepted/picked up/returned to me to cover the costs of handling. To avoid this charge, always pick up your order within 14 days of delivery to your post office or package agent. When your order is handed over to your local dispatcher, you will get an e-mail from me with a tracking link. All orders are traceable and insured unless otherwise stated in the order confirmation.
Right of withdrawal
Products made to the consumer’s specifications are excluded from the right of withdrawal. When ordering ready-to-wear or other items that are not custom made, you have a right to withdraw from the agreement at any time before the expiry of a period of 14 days beginning with the day after the day on which you receive the goods without giving a reason. You, the customer, pays for return shipping, and you are responsible for getting the product back to me. Never send a return until you have received confirmation that it has been approved. Lost returns are not refunded, so please choose a traceable/insured shipping option. Refunds are only issued for unworn, undamaged items and only covers the cost of the product, not shipping.
Returns should be sent to the following address:
811 95 Järbo
You have the right to file a complaint on your product for three (3) years for buyers in Sweden and two (2) years for buyers within the EU. You should report any defect as soon as possible or as soon as the error should have been discovered. To file a complaint on the product within two (2) months is to be regarded as fair. The trader has to prove if the defect was not originally there the first six (6) months. After this period, it is the buyer’s responsibility to verify that the error was there originally or is the result of a production error. You have to inform me if your product is defective and in which ways or that there is an appropriate delay. I reserve the right to repair a product without having to motivate this. KOMUDESIGNS Kommanditbolag will provide the buyer with a return form and will cover the shipping expenses.
KOMUDESIGNS Kommanditbolag’s custom-made items are always made to the measurements provided by you. Please note that in some cases visible markings can be left on the inside of the garment (by the seams) which usually disappear without any extra treatment during the first wash. Garments made from different rolls of fabric may differ slightly in shade of colour due to normal variations in the dyeing process. Fabric weights/texture/pattern for natural materials differ slightly, and some wools dry-shed and bleed colour. Wool will shrink if washed too warm. Fleece will pill after use, no matter what. This does not affect wearability. Wools will also pill, to some extent. Some shrinkage is to be expected when washing (applies to all materials). Clasps may break if exposed to unnecessary strain – this is why I always include an extra clasp in your package when you order a garment with clasps. Should any other problems occur, please contact me so we can find a solution together.
For custom-made items, the product shown is a visualization only. The final product may vary somewhat in construction and colour. The perception of colours can vary from display to display. Therefore, the images do not reflect the exact colour but have a guiding function only. In order to see and feel the individual fabrics, I recommend ordering fabric samples. Fabric samples are not sold/offered by me, but I will link you to the correct supplier/fabric page upon request. Ready-to-wear items show a picture of the exact item. The perception of colours can vary from display to display. Therefore, the images do not reflect the exact colour but have a guiding function only.
In case of force majeure, the agreement can either be considered as judicially cancelled with neither customer nor KOMUDESIGNS Kommanditbolag being entitled to any compensation or the delivery time(s) can be extended with the currency of the force majeure. KOMUDESIGNS Kommanditbolag considers force majeure as: war, mobilization, terror acts, blockade stagnation of work, transport obstructions, measures of commercial policy, new or amended legislation, strikes, the non-delivery or non-due deliveries of the goods by suppliers to KOMUDESIGNS Kommanditbolag, natural catastrophes and any circumstances, events and circumstances that are beyond my control.